RETURNS AND EXCHANGES

 

All purchases are final.

Your satisfaction is our top priority. Flow Fit fully warranties all our products against manufacture defect (described as any defect not caused by improper use or handling). Sorry, we do not offer refunds. All exchanges will be charged for the cost of shipping the new item(s). Items shipped back after 10 days and up to 30 days are subject to a $7.95 reshipping/restocking fee. Any merchandise returned after 30 days will be refused. Postage and handling charges are non-refundable. Soiled, worn, damaged or laundered items may not be returned. Flow Fit reserves the right to refuse any exchanges not meeting any or all of these requirements. It is recommended that you use a shipping method that has a tracking option, such as UPS, for your return. Flow Fit is not responsible for items lost during shipping. Send package and a copy of your invoice to:

Flow Fit

ATTN: Returns Dept.

2630 Aero Drive 

Grand Prairie, TX 75052

 

TERMS AND CONDITIONS

 

SHIPPING & HANDLING

We pride ourselves in the quick handling of your orders, with most in-stock items shipping within three (3) business days, pending credit card authorization and verification.

 

SHIPPING TIMES

Priority Service: 2-3 business days*

Express Overnight: guaranteed next business day*

*Shipping time as guaranteed by the carrier does not include processing time.*

Order submitted by Priority Next Business Day
Ships by Receive in Ships by Receive by
Monday 3pm EST Wednesday 2-3 Business Days Wednesday Thursday
Tuesday 3pm EST Wednesday 2-3 Business Days Wednesday Thursday
Wednesday 3pm EST Friday 2-3 Business Days Friday Monday
Thursday 3pm EST Friday 2-3 Business Days Friday Monday
Friday 3pm EST Monday 2-3 Business Days Monday Tuesday

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of nappytabs.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).

 

POST OFFICE BOXES

Orders sent to PO boxes can only be sent via USPS priority mail. Expedited orders cannot be sent to PO Boxes.

 

BACKORDERS

You will be notified by email of items on backorder and their expected delivery date. Please allow 3-4 weeks for backorders. Items ordered together may not be shipped together.

 

PAYMENT & BILLING

 

PAYMENT METHODS

We are unable to accept checks, cash, or credit vouchers. Flow Fit accepts the following credit cards: * Visa * MasterCard * American Express * Discover * If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

 

TAX POLICY

Flow Fit collects sales or use tax in the state of Texas. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped. Please note: Prices shown are in U.S